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FAQs

How do I order?

HOW TO ORDER:

1. Choose your photo booth
2. Place your customized text in the proper field box and add to cart.
3. Complete checkout


WHAT’S NEXT?

1. We will email you the design proof in jpeg format via email within 1 business day (not including weekends and Holidays). If revisions are necessary, please allow 1 business day for changes.

2. Once you’ve reviewed and approved the PROOFS, we will print and ship your order. Please note that we cannot cancel and make any edits to the artwork once it’s in print production. Make sure all information in the PROOF is correct.

Note: We’re not responsible for grammatical and spelling errors.

3. Imajenit will send you an email notification when your order has been shipped.

★Orders submitted over the weekend and over the holidays will be processed the following business day in the order they were received.

Do you have any questions? Go to our contact page and send us your questions!

Do you take custom requests?

Can’t find what you’re looking for?

We can do custom requests for you! Go to our Contact Us page and submit a request. Please be detailed as possible. Let me know the theme, colors, text and any graphic elements. Allow 24-48 hours for a response.


Cost

For custom made designs, the cost will range from $15 – $100, depending on the request. After you’ve submitted your request in the Contact Us page, I will send you a quote via email. Once you’ve agreed to the terms and condition, you will receive a Paypal invoice. The invoice must be paid first before I start on your order.

Turnaround Time for Design

Turnaround time is usually 3-10 days but could take a couple of weeks depending on the number of orders.

Please make sure to check your email for your PROOF.

If we feel your requests is hateful and inappropriate, we will not accept your requests.

How big is the cutout?

The cutout for the photo booth differs in height. The width is 20” wide. Height varies from 17” to 20”

You can fit 2-3 people comfortably. Some of my customers have fit up to 5 people!

What is the processing time?

Product processing includes customizing your product (adding photos, text and designs) and packaging. This takes from 1 to 3 days, depending on the number of revisions and how soon you approve the proof. Please note that we do not process, ship, or deliver orders on Sundays.

NOTE: Product processing time does NOT include shipping time. Processing Time + Shipping Time = Total Estimated Delivery Time.

Our processing time options include

Standard Processing: 3-4 business days
Rush Processing: 1-2 business days ($15 Fee)

We highly recommend you order your photo booths two weeks in advance before your event. The process may take longer depending on how quickly you approve the PROOF/S and the number of revisions. The quicker you respond to your messages and emails, the quicker we will get your order out.

Please note that we are closed on weekends and Holidays. Orders on weekends and Holidays will be handled the next business day.

What is the shipping detail?

Photo booth orders are sent through USPS 1-3 days Priority Mail (Standard shipping). Please allow additional times for your order to arrive. Express Shipping (1-2 days shipping) is available.

Tracking information will be provided and emailed to you when the order ships.

We do not ship to international addresses at this time and only ship to addresseswithin the United States.

NOTE: Product processing time does NOT include shipping time. Processing Time + Shipping Time = Total Estimated Delivery Time.

We highly recommend you order your photo booths two weeks in advance before your event. The process may take longer depending on how quickly you approve the PROOF/S and the number of revisions. The quicker you respond to your messages and emails, the quicker we will get your order out.

Please note that we are closed on weekends and Holidays. Orders on weekends and Holidays will be handled the next business day.

What is the material?

We print on vinyl paper and mount it on a corrugated 4mm plastic sheet. Our reinforcements are made foam board strips.

Is assembly required?

Yes, but it’s very easy! In order for shipping to be affordable, we had to fold our photo booths. When you get you photo booth in the mail, you just have to unfold the photo booth and place the reinforcement strips on the sides. All materials and instructions will be included. You don’t need anything else!

How do I care for my photo booth?

The photo booth can be taken indoor and outdoor. Use only water and a rag to wipe any dirt away. Please do not use alcohol to clean your photo booth. Your photo booth can last up to 3+ years with proper care.

What if my photo booth was damaged when shipped?

If you received a damaged product in the mail, please notify us immediately for assistance. We will respond in 24 to 48 business hours. You can contact us by going to our contact page or email us at @imajenit.com.

Please note: To further assist you, we will request pictures of the damaged product upon follow-up.

Can we order custom sizes?

Currently, we do not have any other sizes but the 24 x 36 inches. We are looking into having a variety of sizes in the near future.

What is your return policy?

Because of the amount of design work involved and the nature of our item, we do not offer refunds or exchange once we’ve sent your order to the printers. However, if we make an error on our end, we will fix our mistake.

You may get a refund if you cancel your order with the hour after you purchase. To
cancel your order, email us at contact@imajenit.com and put “CANCEL ORDER” with your order number on the subject line.

If we’ve sent you the PROOF to your email and still want to cancel your order, you will get a partial refund including your shipping cost.

Still have questions?